Overview
At Elaris D’OR, every fragrance is crafted with precision and care, and we want your experience to reflect the same. While perfumes are personal-use items and returns are therefore limited, we are committed to assisting you whenever something isn’t quite right.
Eligibility for Returns
- Returns are accepted only if the perfume is unused, sealed, and in its original packaging.
- A return request must be raised within 7 days of receiving your order.
- For hygiene reasons, opened or tested perfumes, samples, and discovery sets are non-returnable.
- Purchases made during sale periods are non-returnable and non-refundable, except if you receive a different product than ordered.
Return Pick-Up & Shipping Charges
- Once your return request is approved, we will arrange a pick-up within 2–3 days in most serviceable areas.
- In regions where pick-up is not available, you may self-ship the item through a reliable courier service of your choice (Speed Post recommended).
- A return shipping charge of ₹100 will be applicable and will be deducted from your total refund amount.
Damaged, Incorrect, or Missing Items
- If your order arrives damaged, incorrect, or missing an item, please contact us within 2 days of delivery.
- Include your order number and clear photographs of the packaging and items received.
- Once verified, we will arrange a replacement or refund at the earliest
Refunds
- Refunds are initiated only after inspection of the returned item.
- The refund amount (minus the return shipping charge, if applicable) will be credited to your original payment method within 5–7 business days of approval.
- For prepaid order cancellations, a processing fee may apply. For this service there are Processing charges applicable, for information ask one of our team in our customer support center.
- If you paid via COD, you have to send us your bank account/ UPI ID with your refund request.
“Every bottle of Elaris D’OR is a promise of quality. If we ever fall short, we are committed to making it right — with care, clarity, and respect for your trust.”